Business Process Modeling, Management and Mining
BPM3 Introduction
Prof. Cesare Pautasso
http://www.pautasso.info
[email protected]
@pautasso
Processes Everywhere
Business Process:
set of coordinated activities to jointly realize a business goal
Process Activities:
Manual- performed by people
- performed by people using software
- performed by software
Processes not needed:
http://xkcd.com/974/
Processes not needed:
1 Person
1 Time
1 Hour
Organization Types
- Simple Structure
- Machine Bureaucracy
- Professional Bureaucracy
- Divisionalized Form
- Ad-hocracy
Coordinating Mechanism
Direct Supervision
Standard Work Processes
Standard Skills
Standard Output
Mutual Adjustment
Standard Processes
Explicit Rules and Regulations
"an obsession for Control"
Planning (once) before Execution (many times)
Simple and Stable Environment
Mature, Large Organisations
email-centric organization
Coordination and information sharing is achieved through email messaging. Processes are implicit and participation is driven by email.
data-centric organization
Information is centrally managed.
Processes are still implicit, even if their effects are visible as the data changes.
process-centric organization
Processes are explicitly modeled and executed by participants that use them for coordination and orderly information access.
Examples
Quote to Order, Order to Cash
Procure to Pay
Application to Decision (Approval/Rejection)
Issue to Resolution
Claim to Settlement
BPM Lifecycle
Automation
The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.
The second is that automation applied to an inefficient operation will magnify the inefficiency
Bill Gates
Types of Process Engines
- Process Representation:Generic (Explicit) vs. Hard-Coded (Implicit)
- Process Modeling Language:Standard vs. Custom
- Deployment:Standalone vs. Embedded
IT Trends
Data → Processes
Programming → Composition
Top-down Design → Bottom-up Redesign
References
- Henry Mintzberg, Structure in Fives: Designing Effective Organizations, Prentice Hall, 1992, ISBN 978-0-138-55479-8
- Mathias Weske, Business Process Management: Concepts, Languages, Architectures, 2nd ed., Springer, 2012, ISBN 978-3-642-28615-5
- Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo Reijers, Fundamentals of Business Process Management, Springer, 2013,
ISBN 978-3-642-33142-8 - Wil M. P. van der Aalst, Process Mining: Discovery, Conformance and Enhancement of Business Processes, Springer, 2011,
ISBN 978-3-642-19344-6